24-7 hotline gives travelers and travel managers expertise for COVID-19 situations and beyond
New York, NY (August 4, 2020) – With business travelers looking for the confidence to get back on the road, ALTOUR, a leading business travel management company, has launched its new Health & Safety Hotline to provide its customers with expert health and safety mitigation advice for a nominal fee. Available exclusively to ALTOUR clients and powered by Exlog Global, the Health & Safety Hotline offers round-the-clock worldwide support to business travelers and corporate travel managers who need guidance or action on health and safety issues that occur before or during work travel.
During the COVID-19 pandemic, traveler safety and emergency support has become an even more significant concern for corporate travel departments. Many companies find themselves not able to answer their travelers’ questions, and travelers are not sure of the right information sources to keep themselves safe. The ALTOUR Health & Safety Hotline offers a comprehensive solution to these issues by making risk mitigation specialists easily accessible to ALTOUR clients.
“While risk has always existed, the current pandemic has made it clear that corporate travel has its own unique needs,” said Alexandre Chemla, CEO of ALTOUR. “As the economy opens, and companies restart their travel programs, they are dealing with unprecedented issues that require real-time answers regarding health and safety throughout the traveler journey. And of course, healthy and safe travel goes beyond COVID-19, which is why we designed a more comprehensive solution to manage any traveler concerns related to health and safety. ALTOUR clients will never feel alone while on the road thanks to this easily deployable hotline.”
The ALTOUR Health & Safety Hotline can be accessed via phone, email or SMS. It is staffed 24-7 and designed to be used proactively or reactively when, for instance:
– A meeting planner wants to plan for how to safely social distance during an upcoming conference.
– A travel manager is looking for guidance on whether physical security is necessary for their employees traveling to a specific location.
– A corporate traveler gets into a car accident on a business trip and needs help navigating emergency care and notifying the car rental company.
– A business traveler may have recently vacationed in a COVID-19 hotspot and wants guidance on whether they need to quarantine or can return to the office.
COVID-19 issues are crucial to ALTOUR’s clients right now, including questions such as: What happens if a traveler tests positive during a business trip—where will they quarantine? How can they get home? How can the company protect itself, its other employees, and the affected traveler? The ALTOUR Health & Safety Hotline takes a deep dive into each case, using subject matter experts and asking questions to ensure that they can connect the company and traveler with the best resources and get them home safe and healthy.
Beyond the current pandemic, the ALTOUR Health & Safety Hotline offers counsel on a variety of other health issues, geopolitical concerns, security matters, and risk mitigation for corporate travel. The hotline provides travelers the confidence they need to prepare for every trip by getting the facts before they go and keeping up to date on the latest developments while they are away.
“There is no better time to offer our clients this service,” said John Rose, Chief Risk & Security Officer at ALTOUR. “Most institutions—unless they are the largest of the large—do not have an in-house team to assist with these types of problems. The ALTOUR Health & Safety Hotline gives our clients access to top experts in security, risk management, and health and safety. There is no need to make that large investment because we have done it for them with this hotline. For the corporate traveler, the ALTOUR Health & Safety Hotline is just a phone call, email or text away.”
“Innovating in time of crisis is what most great companies do and this depth of service is what ALTOUR strives to provide,” Chemla commented. “While it may be a while before corporate travel returns to pre-COVID levels, one of the main factors in a company’s comfort level to encourage travel again is being able to navigate complex situations, know the right resources and protocol for events and be able to let their travelers know that they will be supported on the road. The ALTOUR Health & Safety Hotline brings that expertise to our clients. As corporate travel begins again, we look forward to making sure all our travelers are safe so they can do their best work for their employer.”
ALTOUR is one of the largest privately-owned travel management companies in the United States. In addition to travel management services, ALTOUR companies include ALTOUR Air, ALTOUR Meetings and Incentives, and the ALTOUR Global Network. The Los Angeles Business Journal ranks ALTOUR as the #1 travel agency in Los Angeles County. ALTOUR is part of Internova Travel Group, the largest retail travel organization in North America.