“When the pandemic hit, we had to pivot quickly,” said Mike Boult, President, Travel Leaders Corporate, a full-service travel management company.

Travel Leaders Corporate redeployed advisors to provide customer service for New York State to schedule Covid testing and for two large travel suppliers whose contact centers were impacted. One of those suppliers continues to contract the company for customer support.

“Because we kept our advisor family engaged, it was easier for us to recall them as customer volumes returned,” Boult added. “Our measurable levels of client support are at 2019 levels, whereas our competitors continue to struggle. Our proprietary global footprint continues to grow and clients continue to expand.”

Today’s business travelers face a number of serious obstacles, from flight delays and cancellations to limited hotel availability and shortages of rental cars and limousine drivers.

“The value of using a human travel advisor became more evident during the pandemic, and it remains a vital tool for business travelers,” Boult said. “There’s no substitute for human interaction and personal attention, especially when a problem occurs while you’re on the road.”

As an innovative business travel solutions firm with a focus on customized travel fulfillment, meetings management and data analytics, Travel Leaders Corporate is adept at working within this complex environment. The company has invested in the technology tools and resources to ensure that its business travel advisors can deliver the best possible service to their clients.

Products and services offered by Travel Leaders Corporate are expanding. The company is introducing a new solution — Home+ — that provides a single online source for travel managers, travel arrangers and travelers to manage the entire end-to-end travel program. Home+ covers every step in the travel process, from trip research to approvals, automated health and safety information, automated passport and visa notifications, real-time traveler tracking, integrated unused ticket management, profile management with integrated online booking and travel management reporting. This solution also features a natural language search function enabling users to query all aspects of the program, just as they would initiate any internet search. Home+ also tracks carbon emissions by traveler, time period and organization.

Managing the risks of travel is essential to corporate clients under their duty of care obligation. Travel Leaders Corporate can help them build travel risk management programs so that they can keep their traveling employees safe, while also protecting their business.

The travel management company is also doing more work in the area of sustainable travel, providing information to corporate clients about steps they can take to be environmentally conscious. In fact, environmental, social and corporate governance (ESG) is now the number one selection criteria — ahead of price — when looking at new procurement contracts.

In addition, Travel Leaders Corporate is growing its meetings, incentives, conferences and exhibitions (MICE) business. “We’re seeing strong demand for small to midsize programs in the United States, up 15 percent over the first quarter of 2022,” continued Boult. “Most domestic events are being held in tier 2 cities, as soaring rates have driven customers to seek out lower-cost options.”

In 2023, events should come back to full attendance, some growing by 35 percent over 2022 levels, with conventions the biggest draw. Working from home is bringing more opportunities for business travel, as employees get long-delayed in-person time with colleagues. Travel conferences need to be worthwhile, so planning an exceptional experience is the focus for our conferences and events teams.

For more information or to take advantage of Travel Leaders Corporate’s personalized service and cutting-edge corporate business travel solutions that provide a complete travel enrichment experience, email sales@tlcorporate.com or call 844.485.2677.

About Travel Leaders Corporate

Travel Leaders Corporate is an innovative business travel solutions firm with a focus on customized Travel Fulfillment, Meetings Management and Data & Analytics. Travel Leaders Corporate, founded in 2008, is born out of the digital age and shaped around the three technology trends impacting every industry: mobile, data, and the cloud. This enables Travel Leaders Corporate to offer a flexible suite of services customized to a client’s needs. Travel Leaders Corporate is part of Internova Travel Group, which is the highest-ranking American corporate travel management company, according to Business Travel News.

About Internova Travel Group

Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 70,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.