INTERNOVA TRAVEL GROUP ENHANCES BOOKHUMAN.TRAVEL SITE TO FOSTER HUMAN CONNECTION
New Content Advocates for Travel Advisors While Helping Them Build Stronger Relationships with Clients
NEW YORK (April 6, 2022) – Internova Travel Group, one of the industry’s largest travel services companies, is rolling out an enhanced version of its website BookHuman.Travel that harnesses the power of storytelling to reinforce the value of using a human travel advisor.
Browse through BookHuman.Travel to meet our travel advisors. You’ll love their enthusiasm for discovering new places and be impressed by the countless ways in which they deliver unmatched, customized experiences for their leisure and corporate clients at every budget level. They are knowledgeable, well-traveled professionals who take the time to develop a personal relationship with their clients, and that makes all the difference.
-Brent Rivard, Chief Marketing Officer, Internova Travel Group
Through individual profiles, you can get to know some of the more than 62,000 Internova travel advisors in over 6,000 company-owned and affiliated locations worldwide and learn what makes them experts in all types of leisure and corporate travel.
You’ll find out why they’re passionate travelers, and how they use their background, expertise and experience to take care of every last detail for their clients. They share what it takes to create those “wow” moments that make a trip memorable, as well as the times when they saved the day for their clients. If you’re searching for inspiration, you can read about some of their amazing travels around the world, accompanied by stunning photos.
“It amazes me how little consumers know about the benefits of using a travel advisor,” said Brent Rivard, Chief Marketing Officer at Internova Travel Group. “Arguably, the least important thing a travel advisor does is book your travel. What surrounds the actual booking – the planning, anticipating, troubleshooting, negotiating, resolving, and communicating – is where you will find the real value of an advisor. That’s what we want to feature on BookHuman.Travel, which has evolved to become an advocacy site for our travel advisors. Here, they can share their firsthand experiences as well as tell stories of how they’ve helped clients before, during and after their trips.”
BookHuman.Travel demonstrates the many benefits of a human connection that you simply can’t get from booking a trip online.
For example, a family taking a trip to Japan put a visit with one of the country’s few remaining samurai swordsmiths at the top of their wish list. When an emergency forced the swordsmith to cancel, “after a few anxious days and sleepless nights due to the time difference, my team and I were able to rearrange everything.”
A client wanted to throw a surprise dinner party at a restaurant in Paris for his wife’s 65th birthday. His travel advisor suggested that he bring everyone on the Bustronome, a double-decker bus where diners enjoy a gourmet meal as they drive by the city’s landmarks, discovering the beauty of Paris at night.
A travel advisor who has taken trips with her husband and toddler knows what goes into a successful family vacation, from ensuring that the hotel room is ready when her clients arrive to planning sightseeing around naps and mealtimes. “I can open the door to experiences you might never have thought possible.”
The daughter of a client booked her own hotel in Germany and it turned out to be a nightmare. After a call from her frantic mother, the travel advisor booked the daughter into a great hotel that she was familiar with, and sent a car at midnight to pick her up. “Her daughter will never travel without me again and tells all her friends the same.”
BookHuman.Travel makes it easy to connect with a travel advisor. You can search for a specialist by destination or choose from a wide variety of interests, ranging from adventure travel to arts and culture, cruises, family vacations, honeymoons, LGBT travel, wellness trips and more.
A green dot on an advisor’s profile means that they’re online. You can connect with them through a live chat, over the phone or by email. If the travel advisor is offline, you can leave a message or schedule a time to talk to them.
“Browse through BookHuman.Travel to meet our travel advisors,” continued Rivard. “You’ll love their enthusiasm for discovering new places and be impressed by the countless ways in which they deliver unmatched, customized experiences for their leisure and corporate clients at every budget level. They are knowledgeable, well-traveled professionals who take the time to develop a personal relationship with their clients, and that makes all the difference.”
To learn more, please visit BookHuman.Travel.
About Internova Travel Group
Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 62,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.