Friedman Has Led the Host Agency Since 2007; Will Retire in Spring 2027

IRVING, TX (September 3, 2026) – At Nexion Travel Group’s annual conference CoNexion, held this year in Austin, TX, Nexion’s President Jackie Friedman publicly announced her decision to retire. Friedman will continue to lead the company until her official retirement date in Spring 2027.

“It has been an incredible honor to help Nexion become the best host agency in the travel industry,” Friedman said. “In my 22 years with Nexion, we have created a home for some of the industry’s most talented independent travel advisors, supporting members with different business sizes, specialties and goals. Together with our preferred partners we have given our members the tools, relationships and support they need to build something lasting. I have also had the privilege of working alongside an extraordinary team whose talent and commitment to our members has been the driving force of Nexion’s success. I am deeply proud of what we accomplished together and the thriving community we built.”

Friedman joined the Nexion team in 2004 as VP of Operations. In 2007, she was promoted to President. Prior to joining the Nexion team, she spent 15 years with Sabre, serving in a variety of sales and leadership positions. Friedman started out working as a front-line agent and a travel agency manager in Toronto.

As a noted expert, she is often asked to participate as a speaker or panelist at industry conferences. She served three terms on the ASTA Board of Directors, including as Vice Chair and Chair. She is also on the Travel Institute Board of Trustees, the CLIA STARBoard, The Professional Association of Travel Hosts (PATH) Board of Directors and numerous supplier advisory boards. Friedman is a recipient of a TravelAge West WAVE Award for Excellence in Leadership (2022), World Travel & Tourism Council Outstanding Contribution Award (2021), a Travel Weekly Lifetime Achievement Award (2020), the Barbara O’Hara Award for Advocacy (2015), the Paul M. Ruden Industry Ambassador Award among other industry honors and achievement awards. She is the godmother of AmaWaterways’ ship AmaViola.

“While I am sad to see Jackie retire, I am grateful for the incredible work she has done for Nexion,” said J.D. O’Hara, CEO of Nexion’s parent company Internova Travel Group. “Her leadership transformed Nexion into one of the premier travel companies and most respected host in the industry. The strong sense of community that Nexion’s members, partners and team often site as one of the reasons they choose to be a part of it is due to her vision and unwavering belief in advocating for advisors. Her legacy will continue long past her retirement.”

Nexion Travel Group’s new President will be announced at a later date.

Those interested in learning more about becoming a professional travel advisor and building a business with the support and resources of Nexion Travel Group can call 800-747-6813 or email [email protected].

About Nexion Travel Group

Nexion Travel Group is a fully accredited host agency, offering membership to independent travel professionals since 1995. As part of Internova Travel Group, Nexion Travel Group provides ticketing, operations and fulfillment support to independent travel professionals coupled with best-in-class tools, technology, marketing, education and support. Nexion Travel Group is the complete host agency for multi-agent agencies, corporate agencies, experienced agents and those new to the industry.